In a pioneering move, Ajman has become the first government in the United Arab Emirates to leverage agentic artificial intelligence for the renewal of trade licences. This significant step represents a pivotal moment in the nation’s ongoing digital transformation initiatives. The advanced system has been crafted by the Department of Digital Ajman, aiming to streamline the entire licence renewal process. By detecting customer needs, orchestrating necessary approvals, and overseeing procedures across various government departments, the system minimizes human involvement to maximize efficiency.
The initial rollout of this AI-driven initiative targets the renewal of trade licences through Ajman’s Department of Economic Development. Customers are alerted automatically as their licence expiry dates approach and can smoothly finalize the renewal using the AjmanOne government application. In instances where a commercial lease renewal is necessary, the system seamlessly connects with the Ajman Municipality and Planning Department, enabling the completion of the licence renewal process without manual intervention.
This groundbreaking development is aligned with the United Arab Emirates’ larger strategic objective to integrate artificial intelligence more extensively into public services. The federal government has set an ambitious target to have 50% of all government services managed by AI agents within the next two years. This initiative also includes comprehensive training programs for thousands of public sector employees, equipping them with advanced skills in AI technologies.
The adoption of AI in governmental operations not only enhances service delivery but also underscores the UAE’s commitment to remaining at the forefront of technological advancements. By automating routine processes such as licence renewals, the government aims to boost operational efficiency and improve the overall experience for its citizens and businesses. As Ajman leads the way in this digital transformation, other emirates may soon follow suit, further embedding artificial intelligence into the fabric of public service delivery across the nation.